terms and conditions
Reservations for short-term holiday accommodation are accepted by Hostes Property Management Pty Ltd t/a Margaret River Properties Australia ABN 33 452 355 932 of 191 Endicott Loop, Dunsborough, WA 6281 (“the Booking Agent”) as agent for the Owner of the Property and to which bookings the following Terms and Conditions apply:
Reservation Policy
The rental contract is between the Guest and the Owner of the Property for which the accommodation booking is made and is subject to the terms and conditions herein. The contract for accommodation shall not be effective until the Booking Agent sends the Guest written confirmation of the booking and the Guest has paid the deposit. The Guest acknowledges that the Booking Agent acts as a booking agent for the Owner only and not as a principal.
If the accommodation is booked within two (2) weeks of the arrival date the full rental payable is required along with any bond monies. Full and final payment of the accommodation tariff is required three (3) weeks from the arrival date.
Cancellation Policy
When you make your booking and we have received the required deposit/taken a debit or credit card number to secure the booking, a legally binding contract exists between us that is non-cancellable and non-refundable, except in exceptional circumstances. You may still remain liable to pay in full or in part for the booking, even if you are unable to take your holiday. Even where you have not paid in full at the time of cancellation, you will remain liable for the full cost. If for some reason you do need to cancel, it is important that you tell us at the first opportunity so that we may attempt to re-book your property and minimise your loss.
You should take out cancellation insurance to protect you against possible loss. We recommend you obtain comprehensive holiday cancellation and protection insurance to cover unforeseen circumstances. COVID-19 / INTER-STATE BORDER CLOSURE In the event of the intra-state borders being closed again after January 1st 2021 by the WA Government, a full refund will be issued if we are able to re-book the property. If we are unable to re-book the Refund Policy will apply. If you are interstate and borders are still closed please give us as much notice as possible so that we can re-book the property.
In the unlikely event that a booking must be cancelled, we will make every effort to transfer the booking and deposit to a suitable date, within a six-month period from the original booking date. If this is not possible, any payments made by the guest will be refunded in full. No compensation will be offered or paid under any circumstances.
Covid Policy
In the event of a local lockdown only, the reservation can be refunded or rescheduled. No coverage is provided n the event of a guest being unwell.
Covid Vaccination Policy
Guests are required to comply with all Government vaccination or testing requirements.
Refund Policy
For cancellations made within 48 hours of booking, if the arrival date is at least 14 days from booking date – the deposit is fully refundable. For cancellations, made in writing, up to four (4) weeks prior to the arrival date – we will make every effort to re-book the property the accommodation fee will be refunded subject to the above conditions. For cancellations, made in writing, at least 14 days prior to the arrival date – the accommodation fee is 50% refundable. For cancellations, made in writing, at least 7 days prior to the arrival date – the accommodation fee is non-refundable. For all cancellations we will make every effort to re-book the property and, if successful, will refund the balance of the rental costs less a $100 administration fee. Please do not consider your booking cancelled until you receive our written confirmation.
Availability of Property
The short-term accommodation contract negotiated by the Booking Agent and made between the Guest and the Owner is made on the understanding that the Property and its facilities as stated in the booking confirmation will be available as represented to the Guest. Should any events whatsoever arise beyond the reasonable control of the Booking Agent which render the Property uninhabitable (for example flood, fire, storm, tempest, etc) or the property becomes for sale or is sold by the Owner, then the Booking Agent may have to cancel the Guest’s booking for the Property. Should such circumstances arise then the Booking Agent will endeavour to relocate the Guest to a holiday home of a similar standard to the property in the same area. Where this is not possible, the Booking Agent will refund all monies paid by the Guest in respect of the Property. Upon refund of the monies paid, the guest shall have no further claims whatsoever against the Owner of the Property or the Booking Agent.
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